Refunds Policy

Talking to a doctor on WhatsApp never costs anything, so there is nothing to refund for a consultation. This policy covers refunds for medicine orders only, and only applies once you have explicitly agreed to an order in chat — nothing is ever charged without your confirmation.

Most orders are cash on delivery: you pay the courier when the parcel arrives, so there is normally nothing to refund. If you refuse the parcel at the door, you are not charged anything, and no refund is needed.

If a COD payment was collected in error (for example, a duplicate delivery), message us on WhatsApp with your order details and we will refund the amount to your bank account, Easypaisa or JazzCash.

For the smaller number of orders paid in advance (bank transfer, Easypaisa or JazzCash), refunds work on a simple ladder depending on how far the order has got:

1. Not yet dispatched. Full refund, no questions asked. Message us on WhatsApp with your order reference.
2. Dispatched, not yet delivered. If you want to cancel, we will refund your payment minus the courier charge already incurred for that shipment, or hold the refund until the parcel is returned to us, whichever you prefer.
3. Delivered. Homeopathic remedies are dispensed specifically for you and cannot be resold once shipped, so a delivered order is refundable only at the reviewing doctor's discretion — for example, if the wrong item was sent, or the package arrived damaged or unusable. Message us within a reasonable time of delivery with photos if the item is damaged.

The doctor's time reviewing and signing your case is never charged for, so there is nothing to refund there in any scenario.

Message Aura Clinic on WhatsApp with your order reference and the reason. We will confirm what happens next within the same conversation.